What does an Incident Response & Retainer engagement cover in India?
Key takeaways
- Scope, price band and delivery date are agreed in writing before any testing starts.
- Every finding ships with a reproduction step and a concrete fix, not a tool name.
- A one-page plain-English summary is included so non-technical decision makers can act.
- A retest after remediation is included and lists each finding as closed, partial or open.
- The report states what was tested and what was not, so you know the limits of the result.
As of 24 October 2026: the service descriptions, prices and turnaround figures on this page are current.
What does the engagement include?
24/7 help when something is already happening — and a retainer to stop it happening. The concrete scope depends on your estate, and we set it out line by line in the rules-of-engagement document before we begin.
- 24/7 emergency contact and triage call
- Containment, eradication and recovery guidance during an active incident
- Forensic preservation of logs, disk images and message artifacts
- Post-incident report with root cause and control gaps
- Retainer option with scheduled testing and priority response
What will you receive?
- Incident timeline built from your logs, with a reconstructed sequence
- Root cause analysis naming the control that failed
- Remediation and hardening plan, prioritised
- Board-ready incident summary for notification obligations
How does the engagement run?
We run engagements in a fixed order. A scoping call comes first, and its job is to establish what a useful test would actually cover rather than what sounds impressive. Next comes the rules-of-engagement document, which names every system, every date, the test window, the contact on your side, and what is out of scope. Both parties sign it. The test runs inside the agreed window. The report follows, your team applies the fixes, and we retest to confirm the fixes held.
| Stage | What happens | What you get |
|---|---|---|
| Scoping | A call and, where needed, a short technical discovery | A written scope and a fixed price band |
| Authorisation | Rules of engagement signed by both parties | A document for your legal and insurance files |
| Testing | Manual and AI-assisted testing inside the agreed window | A live finding log you can ask about at any point |
| Reporting | Technical report plus a one-page executive summary | Prioritised findings with reproduction steps and fixes |
| Remediation | Your team fixes, we answer questions during the work | Support while the fixes are in flight |
| Retest | We re-test what we raised | A retest certificate per finding |
What do you get, and when?
The same set of artefacts comes out of every engagement. It is the one part of the job we have deliberately not customised, because a client should be able to line up two proposals side by side and see the difference in the work rather than in the packaging.
| Deliverable | What it contains | When you get it |
|---|---|---|
| Written scope and rules of engagement | Every system, date, permitted technique and named contact | Before testing starts |
| Live finding log | Findings as they are raised, with severity | During the engagement |
| Technical report | CVSS scores, reproduction steps and fix guidance | At the end of testing |
| Executive summary | One page, written for a non-technical decision maker | With the technical report |
| Evidence pack | Request and response captures for every finding | With the technical report |
| Remediation support | Answers while your team applies the fixes | While the fixes are in flight |
| Retest certificate | Each finding marked closed, partial or open | After remediation |
How do you price it?
₹1,50,000 – ₹9,00,000 per year, or per-incident from ₹35,000 is the indicative band for a typical scope of this type. The final figure depends on the number of assets, the depth of authentication, the number of environments, and whether the engagement includes remediation support. We quote a fixed price, not an hourly one, and we confirm it in writing before work starts.
What are the common questions about this service?
Request a scoped quote for incident response & retainer
A short description of the estate is enough to start. Applications, users, environments and the deadline give you an accurate price band on the first reply.
Request a quote See pricingLast reviewed: 24 October 2026. Information on this page is general guidance, not legal advice. Prices are indicative bands for a typical scope and are confirmed in a written quote before any work begins.